Frequently Asked Questions

• What are your hours of operation?

  Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (Eastern Standard Time).

• What currency are your prices quoted in?

  All prices on our website are listed in CAD (Canadian Dollars), but we can also provide quotes and accept payments in USD (United States Dollars).

• What payment methods do you accept?

  We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Wire transfer

• What is the cost of shipping?

  Shipping costs are calculated per order, taking into account the destination and order quantity. Please contact us for a shipping quote specific to your order.

• What if I am unable to find the product I want?

  If you are looking for a specific product that is not listed on our website, please contact our customer service team. We are happy to check availability and help source the product for you.

• What if another company offers a lower price?

  We work hard to ensure we offer the best prices. If you find a lower price elsewhere, please contact us with details, and we will do our best to match or beat the price. Proof of the competing offer may be required for verification.

• Do you accept returns?

  Yes, we do accept returns, but they must be approved first. Returns will only be accepted if:

  • You received the wrong product
  • The item was not as ordered
  • The item was damaged during transportation

  Please contact us before returning any product to obtain approval and instructions.

• When will I receive my order?

  Delivery times vary depending on your location. On average, orders are delivered within 2 to 5 business days.